Welcome User Name Join the Genuine Guest community today and start hosting with confidence! Check Genuine Guest Complaint Raised Guest Name Selva Ivan : Phone Number 8977860866 : Property Name Hilltop Greens : City Vikarabad : Check In Date 26/10/2024 : Check Out Date 27/10/2024 : Complaint Details He might create a problem to seek partial or full refund at the end of the check out by pointing out some problems.

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Privacy Policy SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you subscribe to any of our plan, as part of the buying and selling process, we collect the personal information you give us such as your Name, Aadhar number, Address and Email address. SECTION 2 - CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us through Chatbot in the homepage of our website. SECTION 3 - DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. SECTION 4 - PAYMENT We use Razor pay for processing payments. We/Razor pay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers. For more insight, you may also want to read terms and conditions of razor pay on https://razorpay.com SECTION 5 - THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our website’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. SECTION 6 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. SECTION 7 – COOKIES We use cookies to maintain session of your user. It is not used to personally identify you on other websites. SECTION 8 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. SECTION 9 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us through Chatbot on home screen or send us an email info.genuineguest@gmail.com .

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Terms and Conditions Introduction: Genuine Guest ("we," "us," or "our") provides an online platform for hosts to share complaint of their previous guests, helping ensure a smooth hosting experience. These Terms and Conditions ("Terms") govern your use of the Genuine Guest website and services. Definitions: - "Host" means a user who creates a listing for a property on the platform. - "Guest" means a user who books a property through the Host platform. - "Complaint" means a rating and/or comment left by a Host about a Guest. - "User" means a person using the platform, i.e. Host User Agreement: 1. By using Genuine Guest, you agree to these Terms and our Privacy Policy. 2. You must be at least 18 years old to use the Genuine Guest Terms and Conditions User Responsibilities: 1. Use the platform only for lawful purposes. 2. Respect other users' privacy and intellectual property. 3. Refrain from posting false, misleading, or defamatory content. 4. Comply with all applicable laws and regulations. Complaint Guidelines: 1. Complaint must be based on personal experiences with the Guest. 2. Complaint must not contain offensive language, discrimination, or hate speech. Host Obligations: 1. Ensure accurate and up-to-date listing information. 2. Respond promptly to Guest inquiries and bookings. 3. Provide safe and clean accommodations. Liability: 1. Genuine Guest is not liable for damages arising from user interactions. 2. We are not responsible for verifying user identities or backgrounds. 3. We disclaim all warranties, express or implied. Dispute Resolution: 1. Any disputes arising from use of the platform will be resolved through arbitration. 2. The arbitration shall be conducted in accordance with Indian Judicial System. Termination: 1. We reserve the right to terminate or suspend any user account. 2. Upon termination, all rights granted to you will cease. Intellectual Property: 1. Genuine Guest owns all intellectual property rights to the platform. 2. Users grant us a non-exclusive license to use their content. Governing Law: 1. These Terms shall be governed by and construed in accordance with Indian Judicial System. 2. Any disputes will be resolved in High Court of Telangana. Changes to Terms: 1. We reserve the right to modify these Terms at any time. 2. Changes will be effective upon posting on the website. Contact Us: For questions or concerns, please contact us through CHAT BOT Acceptance: By using Genuine Guest, you acknowledge that you have read, understood, and agree to these Terms.